Shipping policy
Shipping Policy
Last updated: 26..06.2024
At CARENT, we are committed to delivering your orders in a timely and efficient manner. Below you will find our shipping policy, outlining the shipping options, costs, and timeframes for different regions.
Shipping Destinations
We ship our products worldwide, ensuring that parents everywhere can benefit from our child-friendly learning tools and toys.
Processing Time
• All orders are processed within 1-2 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates and Delivery Estimates
Domestic Shipping (Hong Kong):
• Standard Shipping: HKD 20, 1-3 business days.
• Free Shipping: For orders over HKD 200, 1-3 business days.
International Shipping:
• Asia:
• Standard Shipping: USD 10, 7-14 business days.
• Express Shipping: USD 20, 3-7 business days.
• North America:
• Standard Shipping: USD 15, 10-20 business days.
• Express Shipping: USD 30, 5-10 business days.
• Europe:
• Standard Shipping: USD 15, 10-20 business days.
• Express Shipping: USD 30, 5-10 business days.
• Rest of the World:
• Standard Shipping: USD 20, 14-30 business days.
• Express Shipping: USD 40, 7-14 business days.
Note: Delivery times are estimates and may vary due to customs delays or other unforeseen circumstances.
Shipping Confirmation and Order Tracking
• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
• The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
• CARENT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
• CARENT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policies
• Customers are responsible for ensuring that the products can be legally imported to their respective country.
• Orders shipped outside of Hong Kong may be subject to import taxes, customs duties, and fees levied by the destination country. These additional charges for customs clearance must be fulfilled by the recipient.
Missing or Lost Packages
• If you suspect that your package has been lost or misdelivered, please contact us at [your email address] with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
• Email: frank@carentshop.com
• Phone: +852 5463 2946